Versand
Shipping Destinations
We currently ship to all countries within Europe. All orders are fulfilled in cooperation with our trusted suppliers on AliExpress and shipped directly to our customers using a dropshipping model.
Shipping Times
We offer free shipping on all orders!
Orders are processed as quickly as possible — within 24 hours at the latest — to ensure fast dispatch.
The shipping method is automatically selected based on your location and order size to guarantee the most efficient and reliable delivery. Customers cannot manually choose the shipping method.
Estimated delivery times:
3-45 business days
Please note that these are estimated delivery times. Delays may occur due to customs clearance procedures, public holidays, or unforeseen logistics disruptions. We always aim to choose the fastest and most reliable shipping option available.
Customs and Taxes
For shipments within the European Union, VAT is included in the product price at checkout. Our suppliers operate under the IOSS (Import One-Stop Shop) system, which ensures that you won’t be charged extra customs fees or VAT upon delivery.
Order Processing Time
All orders are processed on our end within 24 hours of being placed. After that, our supplier will handle and ship your order. In total, it usually takes 2–5 business days from the time your order is confirmed until it is shipped. Once your order has been dispatched, you will receive a tracking number via email so you can monitor the delivery progress.
Tracking and Customer Support
All orders come with a tracking number. You can track your shipment online through the carrier's website. If you have any questions or concerns about your delivery, please contact our customer support team at bigberg.oy@gmail.com.
Please note: This shipping policy is subject to change without notice. We recommend checking this page regularly for the most up-to-date information.