Shipping & Returns
Shipping Policy
Shipping Destinations
We currently ship to all countries within Europe. All orders are fulfilled in partnership with our trusted suppliers via AliExpress and shipped directly to customers using a dropshipping model.
Shipping Costs
We offer free shipping on all orders — no minimum purchase required.
Processing Time
Orders are processed within 24 hours after purchase.
Once processed, our suppliers prepare your order for dispatch.
Total handling time: 2–5 business days before shipment.
After dispatch, you’ll receive a tracking number via email to follow your order’s journey.
Estimated Delivery Time
Delivery time varies depending on your location and the selected shipping method.
Estimated delivery: 3–45 business days.
Please note: Delivery times are approximate. Delays may occur due to customs procedures, holidays, or unexpected logistics disruptions.
Shipping Method
The shipping method is automatically selected based on your location and order size to ensure the fastest and most reliable delivery.
Customers cannot choose a shipping method manually.
Customs, VAT, and Taxes
For shipments within the European Union:
VAT is included in the product price at checkout.
Our suppliers operate under the IOSS (Import One-Stop Shop) system.
This means no additional VAT or customs fees will be charged upon delivery.
Tracking & Customer Support
Every order includes a tracking number, which you can use to track your shipment on the carrier's website.
If you have any questions or concerns about your order, feel free to contact us at:
📧 bigberg.oy@gmail.com
Policy Updates
This shipping policy is subject to change without notice. Please check this page regularly for the most current information.