Return and Refund Policy
Return and Refund Policy
Thank you for shopping with BIGBERG+. We want you to be fully satisfied with your purchase. If you're not, we're here to help.
30-Day Return Policy
You have 30 days from the date of receiving your item to request a return.
To be eligible for a return:
The item must be in the same condition as when you received it — unworn or unused, with tags, and in the original packaging.
You’ll need the receipt or proof of purchase.
How to Start a Return
To begin the return process, please contact us at bigberg.oy@gmail.com.
If your return is accepted:
We will send you a return shipping label and instructions on how and where to send your package.*
Please do not return items without contacting us first, as they will not be accepted.
For any return-related questions, feel free to email us at bigberg.oy@gmail.com.
Damages and Issues
Please inspect your order upon arrival. If the item is damaged, defective, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
Perishable goods (e.g. food, flowers, plants)
Custom products (e.g. special orders, personalized items)
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you're unsure whether your item is returnable, please contact us before initiating a return.
Exchanges
To exchange an item, we recommend returning the original item first. Once the return is approved, you can make a new purchase for the desired item.
EU Customers – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
To qualify:
The item must be unused, with tags, and in its original packaging
Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved:
Your refund will be processed back to your original payment method within 10 business days
Please note that it may take additional time for your bank or credit card provider to process and post the refund
If more than 15 business days have passed since your return was approved, and you haven’t received your refund, please contact us at bigberg.oy@gmail.com.